Customer Support

Online Support

Our online customer Support Center is available 24×7, 365 days per year.   There you can find helpful information or submit a support ticket with your questions or issues.

The support ticketing system is the fastest and most effective way for you to report an issue and get resolution. Our ticketing system is monitored during business hours and our support staff are measured on the timely resolution of support issues.

Click here to access our customer Support Center. You will need to register as a user in order to access the Support Center.

Email Support

You can also send an email to:

Emails received at this address will automatically generate a support ticket and these will be processed just as other support tickets submitted via the Support Center.

Phone Support

Call us at +1 (214) 550-8156 and ask for Technical Support during business hours (see below).  At other times, feel free to submit a help ticket in our online support center, or just drop us an email.

Support Hours

Our support center is available from 8:00am – 5:00pm, Central time, Monday – Friday
(except for US Federal Holidays)

Outside these hours, you can use our online support system to find answers to your support questions or to submit an online support request. We do our best to respond to all requests within one business day.