New Online Customer Support Center

Our online Support Center provides you with:

• An online Document Library that lets you download the latest available documentation, training and reference materials to help you get the most from our products.
• Latest News Items about our products and company to keep you up to date.
• A Support Ticket system that allows you to submit tickets with questions or issues and to track your submitted tickets through to resolution.
• The support ticketing system is the fastest and most effective way for you to report an issue and get resolution. Our ticketing system is monitored during business hours and our support staff are measured on the timely resolution of support issues.

Over time, we will add the following capabilities to the online Support Center:

• A searchable Knowledge Base where you can find helpful articles about our products that answer frequently-asked questions.
• Step-by-step Troubleshooters that will help you solve some of the most common issues reported by our customers.
• An online Chat system that allows you to chat directly with our support specialists.

You will need to register as a user in order to access the Support Center.

Email Support

You can also send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Emails received at this address will automatically generate a support ticket and these will be processed just as other support tickets submitted via the Support Center.

Support Hours

Our Support Center and email support are available from 8:00am - 5:00pm, Central time. Outside these hours, you can use our online support system to find answers to your support questions or to submit an online support request. We do our best to respond to all requests within one business day.